Okay
  Public Ticket #1571888
can upload sample content
Closed

Comments

  • ian started the conversation

    Hi there thanks for the theme. Unfortunately I am having some issues importing sample content. I follow your documentation:

    Click Browse, select the mavika.xml file you extracted earlier and click Upload file and import. It will ask you to import one or more authors. Just assign the posts from all of them to your existing user account by selecting it from the drop down menu. Check the Download and import file attachments. Click Submit.

    THEN I GET:
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    SO I CONTACT BLUEHOST AND SEND THEM THE LINK IN YOUR DOCUMENTATION 

    they say its an error on your side. 
    TOTALLY LOST AT WHAT I'M SUPPOSED TO BE DOING NOW and NEED TO GET THIS SITE UP AND RUNNING ASAP!

    HELP!


    Thanks,
    Ian

  •  522
    Vasilis replied

    Hi there,

    If you need to install sample content I suggest using One Click demo Import plugin.

    Importing Sample Content using One Click Import

    To automate the process of importing and for a better experience we have natively included support for OneClick Import Plugin. Let install it fist:

    From your WordPress dashboard

    1. Visit ‘Plugins > Add New’,
    2. Search for ‘One Click Demo Import’ and install the plugin,
    3. Activate ‘One Click Demo Import’ from your Plugins page.

    From WordPress.org

    1. Download ‘One Click Demo Import’.
    2. Upload the ‘one-click-demo-import’ directory to your ‘/wp-content/plugins/’ directory, using your favorite method (ftp, sftp, scp, etc…)
    3. Activate ‘One Click Demo Import’ from your Plugins page.

    Once the plugin is activated you will find the actual import page in: Appearance > Import Demo Data.

     Click on the Import demo data button and you are done!

    This plugin requires PHP version of at least 5.3.x, but we recommend version 5.6.x or better yet 7.x. Please contact your hosting company and ask them to update the PHP version for your site.

    Let me know if this helps.

  • ian replied

    bluehost have asked if you can provide the server requirements for that theme,

     you can check it with the theme provider and we can update the value in php.ini file. 

  •  522
    Vasilis replied

    There are no server requirements since each server will behave different. 

    This is not a theme issue, but rather a WordPress importer problem. This is why we have integrated one click import to avoid any server issues. For more you can check here https://www.cssigniter.com/kb/errors-when-importing-sample-content/

  • ian replied

    Hi Vasalis, thanks for responding so quickly.
    I have tried the one click import but it has come back with lots of errors (shown in the log below).How do I get rid of them?

    [ERROR] Failed to import "Sunrise - Radio Edit" (Media)

    Thanks,
    Ian

    ---Downloaded files---
    The import files for: Demo Import were successfully downloaded!
    Initial max execution time = 3000
    Files info:
    Site URL = http://thecreativeplayground.co.uk/tyneteesceramics
    Data file = /home1/thecrec1/public_html/tyneteesceramics/wp-content/uploads/2018/05/demo-content-import-file_2018-05-11__15-51-40.xml
    Widget file = /home1/thecrec1/public_html/tyneteesceramics/wp-content/uploads/2018/05/demo-widgets-import-file_2018-05-11__15-51-40.json
    Customizer file = /home1/thecrec1/public_html/tyneteesceramics/wp-content/uploads/2018/05/demo-customizer-import-file_2018-05-11__15-51-40.dat
    Redux files:
    not defined!
    ---Importing widgets---
    Blog : 
    Categories - Categories - Widget already exists
    Search - No Title - Widget already exists
    Theme - Social Icons - Social - Widget already exists
    null-instagram-feed - Instagram - Site does not support widget
    woocommerce_products - New Arrivals - Site does not support widget
    Footer - Column 1 : 
    woocommerce_products - Featured Products - Site does not support widget
    Footer - Column 2 : 
    woocommerce_products - On Sale - Site does not support widget
    Footer - Column 3 : 
    woocommerce_top_rated_products - Top Rated Products - Site does not support widget
    Footer - Column 4 : 
    woocommerce_products - Latest - Site does not support widget
    Footer - Instagram : 
    null-instagram-feed - Instagram - Site does not support widget
    Shop Widgets : 
    woocommerce_layered_nav_filters - Active Filters - Site does not support widget
    woocommerce_product_categories - Product Categories - Site does not support widget
    woocommerce_product_search - No Title - Site does not support widget
    woocommerce_price_filter - Filter by price - Site does not support widget
    woocommerce_layered_nav - Colors - Site does not support widget
    woocommerce_rating_filter - Average Rating - Site does not support widget
    ---Importing customizer settings---
    Customizer settings import finished!
    ---pt-ocdi/after_import---
    
  • ian replied

    the attached screengrab shows the preview....

  •  522
    Vasilis replied

    Hi there,

    these are not errors. Make sure you have Woocommerce installed and all recommended plugins in the documentation. When a widget or an item already exist it might throw an error but you can ignore it.

  • ian replied

    Thanks Vasilis

  •  522
    Vasilis replied

    You are welcome.