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  Public Ticket #1789502
Videos Page Error
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  • vambo19 started the conversation

    When I click on one of the videos on my videos page (http://thejokerswild.net/videos/) I get this error: “Images cannot be loaded. Make sure the path is correct and image exist.”

  •  522
    Vasilis replied

    Hi there,

    It seems that the featured image you have uploaded does not exist.

    Is it possible to send me WordPress and FTP login credentials replying here in a PRIVATE ticket so I can take a look at this?

  •   vambo19 replied privately
  •  522
    Vasilis replied

    Hi there,

    It seems there is a plugin issue, unless you have made custom code changes.

    Can you disable all plugins one by one and let me know if the issue persists?

  • vambo19 replied

    I haven't touched the code. I'll disable them now

  • vambo19 replied

    Okay, so when I deactivated the "WPAmanuke Pretty Photo WP Plugins" I installed the menu started to work again.  But now I get the error that the image does not exist once again.  What is supposed to happen when someone clicks the video's image on the videos page?  Is it supposed to play as a pop up?  What plugin enables that?

  • vambo19 replied

    I would be happy if clicking on the image of the video did the same thing as when you click on "Read More" -- just go to the page instead of trying to load something on the screen. Is that possible?

  •  522
    Vasilis replied

    Hi there,

    have you tried adding the video here https://prnt.sc/lksa7w (but the full and not the minified version)

  • vambo19 replied

    THAT WORKS!!!!!!!!!! THANK YOU VASILIS!!!!!!! :-)

  •  522
    Vasilis replied

    You are welcome!

    If it's not too much trouble, I'd like to ask you to rate the theme and your experience with us. (if you haven't done so already of course)

    You can do that under your downloads section on theme forest, you will see a star rating box and if you click it you'll be able to write a couple of lines as a review, that would help us a lot.

    Thank you in advance.